Conflict Preferences in Action: How NOT 2

This video shows four scenes where characters with differing Thomas Kilmann conflict preferences are in conflict. Your job is to identify the preferences and consider how a better outcome could have been achieved.

Ralph Kilmann, co-author of the TKI assessment, kindly made this comment on the video:

“It’s a pleasure for me to watch Michael Brown present the TKI Conflict Model in a very concise and effective manner. He provides a great overview in a short period of time. The several video scenarios that follow make it easy for people to see a variety of conflict modes in action and then enable people to reflect on why those particular approaches to conflict did not result in those actors getting their most important needs met. Discussing these scenarios in a group will help people better understand their own TKI results and how to then improve their own conflict-handling behavior.”